Contact

Contact & Support

We’re here to help. Below you’ll find answers to common questions about orders, shipping, and returns. Need personal help? Contact us using the form below or via the details provided.

Order & Shipping

How long does it take to process an order?
Orders placed before 10 PM are usually processed within 1–3 business days.

When will my order be delivered?
Delivery takes approximately 3–8 business days after your package has been dispatched.

How do I track my order?
Once shipped, you’ll receive an email with your order number. Use it to track your order via our Track & Trace page.

What are the shipping fees?
All orders ship for free—regardless of size or weight.

Returns & Refunds

What is your return policy?
You may return items within 30 days of delivery. Return shipping costs are covered by the customer unless the item is defective. Refunds are issued to the original payment method.

Do you offer free returns?
No, unless the return is due to a defect or qualifies for an exception under our Refund Policy.

Are there return exceptions?
Yes. Used, damaged, or non-original condition items may only qualify for a partial refund. See our Refund Policy for full details.

Customer Support

Your satisfaction is our top priority. If you need assistance, feel free to reach out using the contact form below.
You can also email us directly at info@jorix.uk, or use the contact form below.

We aim to respond within 24 hours.

 

Contact information:

Email: info@jorix.uk

Or reach out to us through our contact form.

Company information:

Company Name: Arentsen DGTL

Company number: 91554241

Address: Van Houtstraat 8, Duiven, Gelderland, 6921BG, Netherlands

Email: info@jorix.uk

Tel.: +44 07349604762

Customer Service: Our customer service is available from 9:00 to 17:00 (Monday to Friday).