Contact information
How long does it take to process an order?
If you place your order before 10 PM, we strive to process and prepare it for shipment within 1 to 3 business days.
When will my order be delivered?
After your order has been packed and sent out, delivery typically takes between 3 to 8 business days.
How do I track my order?
Once your package is shipped, you will receive an email containing your order number. You can track your order anytime by entering the order number on our 'Track and Trace' page.
What are the shipping fees?
There are no shipping charges, every order ships for free, no matter the package size or weight.
Returns and Refunds
What is your return policy?
You may return any item within 30 days of receiving your order. The cost of return shipping falls on the customer. After approval, refunds will be processed to the original payment method. For full details, please review our Refund Policy.
Do you offer free returns?
No, customers are responsible for return shipping fees unless the item is defective or qualifies for an exception. More details can be found in our Refund Policy.
Are there any return exceptions?
Yes, certain items may only be eligible for a partial refund, such as used or damaged products that are not in their original condition. Please refer to our Refund Policy for specifics.
Customer Support
How can I get help with my order?
For any concerns or questions, feel free to reach out to us through our Contact Form. We strive to respond as quickly as possible.
Your satisfaction is our highest priority. If you need any help, feel free to reach out to our dedicated customer support team. You can contact us using the details above or by completing the contact form below. We greatly appreciate your feedback and aim to respond within 24 hours.
Contact information:
Email: info@jorix.uk
Or reach out to us through our contact form.
Company information:
Company Name: Arentsen DGTL
Company number: 91554241
Address: Van Houtstraat 8, Duiven, Gelderland, 6921BG, Netherlands
Email: info@jorix.uk
Tel.: +44 07349604762
Customer Service: Our customer service is available from 9:00 to 17:00 (Monday to Friday).